Metro Urgent Care Network
Walk-in & Urgent Care
A 15-center urgent care network reduced coding turnaround to same-day and boosted collections by 18%.
The Challenge
Metro Urgent Care Network operates 15 centers across a major metropolitan area, seeing high volumes of patients with unpredictable visit types. The variety of presentations—from simple infections to lacerations to fractures—made consistent coding a challenge across locations.
- High volume, unpredictable case mix
- Inconsistent coding across 15 locations
- Same-day billing expectation from leadership
- Mix of E/M, procedures, and supplies
The Solution
SmartCoding.ai was rolled out across all 15 locations with standardized workflows. The AI adapted to the urgent care environment, handling everything from straightforward URI visits to complex laceration repairs with supply coding.
- Rapid coding suggestions for high-volume workflow
- Procedure and supply code bundling
- Standardized coding across all locations
- Real-time productivity dashboards by center
With 15 locations and different staff at each, we struggled with coding consistency. SmartCoding.ai gave us one standard across the network. Our CFO loves the same-day billing.
The Results
Metro Urgent Care Network achieved their goal of same-day coding while significantly improving collections. The standardization across locations eliminated coding variation that had been causing payer issues.
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