Privacy Policy
How we collect, use, and protect your information.
Last updated: February 2026
Introduction
SmartCoding.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical coding and billing platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, organization name, and contact information.
Usage Data
We collect information about how you use our platform, including features accessed, actions taken, and performance metrics.
Protected Health Information (PHI)
As a HIPAA-compliant platform, we process PHI on behalf of covered entities. PHI is handled in accordance with our Business Associate Agreement (BAA) and HIPAA regulations.
How We Use Your Information
- To provide and maintain our platform services
- To process claims and coding suggestions
- To communicate with you about your account
- To improve our platform and develop new features
- To comply with legal obligations
Data Security
We implement robust security measures to protect your information:
- AES-256-GCM encryption for data at rest
- TLS 1.3 encryption for data in transit
- PHI sanitization before AI processing
- Role-based access controls
- Comprehensive audit logging
For more details, see our Security & Compliance page.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@smartcoding.ai
Phone: (404) 282-1085
Address: Atlanta, GA